Privacy Policy

PLS Eduskills Pvt. Ltd. ("we", "our", or "us") is committed to protecting the privacy and personal data of all individuals who interact with us — learners, parents, educators, partners, and visitors to our website. This privacy policy governs your use of the mobile application Charitean, created and maintained by PLS Eduskills Pvt. Ltd. It also describes how we collect, use, store, share, and protect your personal information when you: • Visit our website (plseduskills.com) • Use our programs or services, including the Charitean mobile application • Register as a partner or collaborator • Communicate with us via any channel By using our services, you consent to the practices described in this policy.

We collect the following categories of personal information: Personal Identification Information: • Name, age, gender • Contact details (email, phone, address) • Organization or institution affiliation • Government ID (when required by law for skill development programs) Educational Information (for learners): • Learning levels, assessment results, and progress data • Attendance records • Program enrollment details Technical Information: • IP address, browser type, device information • Pages visited and time spent on our website • Cookies and usage analytics Communication Data: • Inquiries, feedback, and correspondence with us We collect information directly from you, from partner organizations, and automatically through website analytics tools.

We use your personal information for the following purposes: Service Delivery: • Enrolling and tracking learner progress • Providing educational programs and support • Managing partnerships and institutional relationships Communication: • Responding to inquiries and requests • Sending program updates and important notices • Newsletters and educational resources (with consent) Improvement: • Analyzing program effectiveness and learning outcomes • Improving our website and user experience • Conducting research and developing better methodologies Legal and Compliance: • Meeting legal and regulatory requirements • Maintaining records for audit and accountability We do not use your information for automated decision-making that significantly affects you without human oversight.

We do not sell your personal information. We may share your information only in the following circumstances: Partner Organizations: With schools, NGOs, and government bodies involved in delivering our programs to you, under strict data protection agreements. Service Providers: With third-party vendors who help us operate (e.g., cloud hosting, analytics) — under data processing agreements. Legal Requirements: When required by applicable law, court order, or government authority. Aggregated Research: Anonymized and aggregated data may be shared for research, impact reporting, or publication — no individual is identifiable in such reports. All third parties with whom we share data are required to maintain appropriate data security measures.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Learner data: Retained for the duration of program enrollment plus 3 years for outcome tracking. Partner data: Retained for the duration of the partnership plus 5 years. Website analytics: Retained in anonymized form for up to 2 years. Communication records: Retained for up to 3 years. You may request deletion of your data at any time, subject to legal retention requirements.

Subject to applicable law, you have the following rights regarding your personal data: • Right to Access: Request a copy of the personal data we hold about you • Right to Correction: Request correction of inaccurate or incomplete data • Right to Deletion: Request deletion of your personal data ("right to be forgotten") • Right to Object: Object to certain uses of your data • Right to Restriction: Request restriction of processing in certain circumstances • Right to Data Portability: Receive your data in a portable format To exercise any of these rights, contact us at privacy@plseduskills.com. We will respond within 30 days.

We are deeply committed to protecting the privacy of children. When we collect data about minors (under 18 years), we do so only with the consent of a parent, guardian, or authorized educational institution. Parents and guardians may: • Review the personal information we have about their child • Request correction or deletion of that information • Withdraw consent for data collection We do not knowingly collect personal data from children without appropriate consent.

We implement appropriate technical and organizational measures to protect your personal information, including: • Encryption of data in transit (HTTPS/TLS) • Access controls and authentication for systems holding personal data • Regular security assessments and audits • Staff training on data protection responsibilities • Incident response procedures While we take all reasonable precautions, no data transmission or storage system is 100% secure. If you believe your data has been compromised, please notify us immediately.

Our website uses cookies — small files placed on your device — to improve your experience. We use: Essential Cookies: Required for the website to function (login, session management). Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics — anonymized). Preference Cookies: Remember your settings and preferences. You can control cookies through your browser settings. Disabling some cookies may affect website functionality. We do not use advertising or tracking cookies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via our website and, where appropriate, via email. The "last updated" date at the top of this policy reflects the most recent revision.

If you are an internal user, employee, or authorized user wishing to deactivate or delete your Charitean app account and associated data, you can submit your request through our official deletion form. To request account deletion: 1. Visit: https://plseduskills.com/account-deletion 2. Fill out the account deletion request form with: • Your full name (as registered) • Email address associated with your account • Charitean ID (required) • Reason for deletion (optional) 3. Our IT administration team will process your request within 30 days Alternatively, you may email your deletion request directly to: • support@charitean.com or • support@plseduskills.com with the subject "Account Deletion Request - Charitean App" Upon verification of your identity, we will: • Deactivate your account immediately • Delete all personal data associated with your account • Provide confirmation of deletion via email Please note: Some data may be retained for legal, compliance, or audit purposes as specified in the "Data Retention" section of this policy.

For any privacy-related questions, concerns, or to exercise your rights, contact our Data Protection Officer: Email: privacy@plseduskills.com Phone: +91 12345 67890 PLS Eduskills Pvt. Ltd. 98/1, Old Roshanpura, Najafgarh, New Delhi 110043 If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in India.